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FAQ
Straight answers, no fine print.
Straight answers, no fine print. Still stuck? Contact us.
Shipping
Is shipping really free?
Yes — free on every order, worldwide, with no minimum spend. Duties and taxes for non-US orders are shown at checkout before you pay.
When will my order ship?
Orders placed before 2 PM ET ship the same business day from Clarksville, MD. After that, the next business day.
Do you ship internationally?
Yes — 100+ countries. International tracked delivery takes 5–14 business days depending on destination.
Returns
How do returns work?
You have 30 days from delivery. Email us, we send a prepaid label, you drop the parcel off — return shipping is on us and refunds land within 3 business days of receipt.
Fit & sizing
How do Memoire Atelier shirts fit?
Our dress shirts run true to size with a tailored (not tight) cut. Measure your neck and sleeve and check the size guide — between sizes, size up.
What sizes do you carry?
Most tops and bottoms run S–XXL; footwear runs US 7–13. Exact ranges are listed on each product page.
Orders
How do I track my order?
Your tracking number arrives by email as soon as your label is created.
What payment methods do you accept?
All major credit and debit cards, processed securely through Shopify's hosted checkout. We never see or store your card number.
Products
Why does a product say 'Currently unavailable'?
That piece hasn't been published to our live catalog yet. Publish it and it becomes purchasable with free shipping and returns.
Contact
How do I contact you?
Email contact@memoiredetissus.com, call (831)2387631 (Mon–Fri 9–6 ET), or use the contact form.